Privacy Policy

Natural Health Options (“we,” “us,” or “our”) operates the website https://naturalhealthoptions.ca/ (the “Site”). This Privacy Policy outlines our standards and practices regarding the collection, use, disclosure, and protection of personal and health information collected through our Site and services in Burlington, Ontario, Canada.

We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).

1. Information Collected

We gather personal and health details necessary to deliver clinical services, manage bookings, and communicate with visitors.

A. Information Provided Directly

• Contact Details: Name, email address, phone number, mailing address.
• Appointment & Inquiry Details: Dates requested, reasons for consultation, notes submitted via contact or online scheduling forms.
• Health & Medical Information: Medical history, symptoms, physical health conditions, treatment records, intake assessments submitted online or in person.
• Payment Information: Transaction details for direct clinic billing or appointment holds (processed via secure, third-party payment gateways; credit card details are not stored on our website servers).

B. Information Collected Automatically

• Technical Logs: IP address, browser configuration, device identifier, pages visited, operating system.
• Cookies & Analytics: Operational cookies and analytics tracking tools to evaluate Site usage patterns and aggregate traffic metrics.

2. Purpose of Information Collection

Personal data is used strictly for legitimate operational and health service functions:

• Processing appointment scheduling and consultation requests.
• Providing clinical assessments, care plans, and health services.
• Communicating appointment confirmations, schedule changes, or follow-up details.
• Processing payments and managing patient accounts.
• Complying with regulatory, legal, and professional record-keeping standards.
• Maintaining website stability, security, and administrative functionality.

3. Consent

We obtain consent to collect, use, or disclose personal and health information, except where permitted or required by law. Consent can be provided directly through online intake forms, appointment forms, or verbal agreement during consultation.

You may withdraw consent at any time, subject to legal or contractual obligations, by contacting us in writing. Withdrawing consent for health records may impact our ability to deliver certain clinical services.

4. Disclosure to Third Parties

We do not sell, rent, or trade personal data. Information is disclosed only under these circumstances:

• Authorized Service Providers: Trusted third-party software tools (such as practice management platforms, secure billing processors, and website hosting servers) bound by strict confidentiality obligations.
• Healthcare Continuity: Shared with external health practitioners or insurance providers only with explicit consent or as authorized by law.
• Legal Compliance: When required by law, court order, or regulatory authority under applicable Ontario or federal legislation.

5. Security Measures

Physical, administrative, and technical safeguards are maintained to secure personal and health data against unauthorized access, loss, alteration, or disclosure:

• Encrypted data transmission (SSL/TLS) across our Site.
• Secure intake storage aligned with electronic health record standards.
• Restricted access controls limiting data visibility solely to authorized personnel.

6. Data Retention

Personal and health records are retained for periods required by healthcare regulatory bodies in Ontario and federal tax or legal standards. Once records reach the end of their required retention window, they are securely destroyed or anonymized.

7. Individual Rights & Access

Under Canadian privacy laws, individuals maintain rights over their personal information:

• Access: Request a copy of personal information held in clinic files.
• Correction: Request corrections to inaccurate or incomplete records.
• Inquiries & Complaints: Submit questions regarding privacy practices or lodge a complaint regarding data handling.

To exercise these rights, contact our Privacy Officer using the details below.

8. Third-Party Web Links

Our Site may contain links to third-party web locations or resources. We are not responsible for the content, privacy protocols, or practices of external websites. Users are encouraged to review external privacy notices independently.

9. Updates to This Policy

This Privacy Policy may be revised periodically to reflect changes in legal, regulatory, or operational requirements. Updated versions will be posted directly on this page with an updated effective date.

10. Contact Information

Questions, requests, or privacy concerns should be directed to:

• Phone: (905) 609-1070
• Email: drh@naturalhealthoptions.ca
• Website: naturalhealthoptions.ca